Park & Recreation Program Refund Policy

Refund checks or household credit will be granted for the following reasons:

1. When a program has insufficient registrations and must be canceled.
2. To any registrant who is restricted from participation due to a change in the activity location, date or time. For programs that are cancelled due to inclement weather, a refund or household credit will only be given if a make-up date is not offered.
3. To any registrant who is restricted from participating due to medical reasons (doctor’s note must be presented) as long as the request is made before the first class/meeting of the program. A prorated amount will be issued if the activity has already started.
4. To any registrant without reason, so long as the request is made at least 10 working days prior to the first day of the program. If the refund request is made less than 10 business days prior to the first day of the program, refunds will only be issued if a waiting list registrant can fill the spot.

All refunds or household credits initiated by the participant will be subject to a 5% service charge with a $5 minimum to be retained by the department. Please allow up to 14 days for the city to process refund checks.