Citizen Satisfaction Survey - 2023

 

As part of the City's ongoing efforts to engage residents on matters related to City services, the Fairway Governing Body authorized ETC Institute, a nationally recognized company located in Olathe, KS, to mail surveys to a random sample of households in the City of Fairway.  ETC Institute is a national leader in resident survey administration and data analysis. Their extensive knowledge and experience will allow Fairway to compare ourselves to other cities and communities.

Overall, residents indicated high levels of satisfaction with City services.  Here are some of the major findings:

The major categories of city services that had the highest levels of satisfaction, based upon the combined percentage of “very satisfied” and “satisfied” responses among residents who had an opinion, were: overall quality of police services (94%), overall quality of City parks and recreation programs and facilities (94%), and overall maintenance of building and facilities (91%).

Based on the sum of their top three choices, the services that residents thought were most important for the City to provide were: (1) overall quality of police services (87%), (2) overall maintenance of streets (74%), and (3) overall quality of City parks and recreation programs and facilities (38%).

Perceptions of the City

Most residents have a very positive perception of the City of Fairway. Ninety-five percent (95%) of residents surveyed are “very satisfied” or “satisfied” with the overall quality of life in Fairway. Ninety-seven percent (97%) of residents are satisfied with the overall image of the City and ninety percent (90%) are satisfied with the overall appearance of the City.

Parks and Recreation

The parks and recreation services that had the highest levels of satisfaction, based upon the combined percentage of “very satisfied” and “satisfied” responses among residents who had an opinion, were: maintenance of City parks (92%), the City swimming pool (77%), and City special events and festivals (71%). Based on the sum of their top three choices, the parks and recreation services that residents thought were most important for the City to provide were: (1) maintenance of City parks, (2) the City swimming pool, and (3) City special events and festivals.

Public Safety Services

The public safety services that had the highest levels of satisfaction, based upon the combined percentage of “very satisfied” and “satisfied” responses among residents who had an opinion, were: Police response time to emergencies (95%), the visibility of police in neighborhoods (87%), and the City’s efforts to prevent crime (86%). Based on the sum of their top two choices, the public safety services that resident’s thought were most important for the City to provide were: (1) visibility of police in neighborhoods and (2) and the City’s efforts to prevent crime.

Perceptions of Safety

Residents were asked to rate the level of safety they felt in various situations. The areas that had the highest levels of safety, based up on the combined percentage of “very safe” and “safe” responses among residents who had an opinion, were: in neighborhoods during the day (98%), and overall feeling of safety in Fairway (80%).

Code Enforcement

The code enforcement areas that had the highest levels of satisfaction, based upon the combined percentage of “very satisfied” and “satisfied” responses among residents who had an opinion, were: enforcing exterior maintenance of business property (77%) and enforcing mowing/cutting of weeds and tall grass (65%). Based on the sum of their top two choices, the code enforcement activities that residents thought were most important for the City to provide were: (1) enforcing clean-up of debris on private property and (2) enforcing exterior maintenance of residential property.

Maintenance Services

The maintenance services that had the highest levels of satisfaction, based upon the combined percentage of “very satisfied” and “satisfied” responses among residents who had an opinion, were: snow removal on City streets (98%), overall cleanliness of City streets and other public areas (92%), and mowing and trimming along City streets and other public areas (88%).

Communication

The aspects of City communication that had the highest levels of satisfaction, based upon the combined percentage of “very satisfied” and “satisfied” responses among residents who had an opinion, were: the availability of information about City programs and services (82%), the content of the City’s newsletter (86%), and the usefulness of the City email program (83%).

Capital Improvement

Residents were asked to rank the topmost important capital improvement categories mentioned in the survey: (1) Stormwater Infrastructure and (2) Street Mill and Overlay/Spot Curb repair.