Citizen Satisfaction Survey - 2019

As part of the City's ongoing efforts to engage residents on matters related to City services, the Fairway Governing Body authorized ETC Institute, a nationally recognized company located in Olathe, KS, to mail survey's to every household in the City as well as publish the survey online.  ETC Institute is a national leader in resident survey administration and data analysis. Their extensive knowledge and experience will allow Fairway to compare ourselves to other cities and communities.

Overall, residents indicated high levels of satisfaction with City services.  Here are some of the major findings:

The major categories of city services that had the highest levels of satisfaction, based upon the combined percentage of “very satisfied” and “satisfied” responses among residents who had an opinion, were: overall quality of police services (94%), overall quality of services provided by the City (91%), overall quality of parks and recreation programs and facilities (89%), and overall effectiveness of communication with the public (88%).

Based on the sum of their top three choices, the services that residents thought were most important for the City to provide were: (1) overall quality of police services (2) overall maintenance of streets, buildings, and facilities, and (3) overall quality of solid waste services.

Perceptions of the City

Most residents have a very positive perception of the City of Fairway. Ninety-six percent (96%) of residents surveyed, who had an opinion, were satisfied (rating of 4 or 5 on a 5-point scale) with their overall quality of life in the City; 95% were satisfied with the overall image of the City, and 95% were satisfied with their overall feeling of safety in Fairway.

Parks and Recreation

The parks and recreation services that had the highest levels of satisfaction, based upon the combined percentage of “very satisfied” and “satisfied” responses among residents who had an opinion, were: maintenance of City parks (91%), the City swimming pool (83%), and City special events and festivals (76%). Based on the sum of their top three choices, the parks and recreation services that residents thought were most important for the City to provide were: (1) maintenance of City parks, (2) the City swimming pool, and (3) City special events and festivals.

Public Safety Services

The public safety services that had the highest levels of satisfaction, based upon the combined percentage of “very satisfied” and “satisfied” responses among residents who had an opinion, were: how quickly police respond to emergencies (94%), overall quality of police services (93%), and the City’s efforts to prevent crime (91%). Based on the sum of their top two choices, the public safety services that residents thought were most important for the City to provide were: (1) visibility of police in neighborhoods and (2) how quickly police respond to emergencies.

Perceptions of Safety

Residents were asked to rate the level of safety they felt in various situations. The areas that had the highest levels of safety, based up on the combined percentage of “very safe” and “safe” responses among residents who had an opinion, were: in neighborhoods during the day (96%), in commercial and retail areas during the day (95%), and overall feeling of safety in Fairway (95%).

Code Enforcement

The code enforcement areas that had the highest levels of satisfaction, based upon the combined percentage of “very satisfied” and “satisfied” responses among residents who had an opinion, were: enforcing exterior maintenance of business property (78%) and enforcing mowing/cutting of weeds and tall grass (66%). Based on the sum of their top two choices, the code enforcement activities that residents thought were most important for the City to provide were: (1) enforcing exterior maintenance of residential property and (2) enforcing clean-up of debris on private property.

Maintenance Services

The maintenance services that had the highest levels of satisfaction, based upon the combined percentage of “very satisfied” and “satisfied” responses among residents who had an opinion, were: snow removal on major City streets (98%), snow removal on neighborhood streets (97%), overall cleanliness of City streets and other public areas (91%), and mowing and trimming along City streets and other public areas (89%). Based on the sum of their top three choices, the maintenance services that residents thought were most important for the City to provide were: (1) maintenance of neighborhood streets, (2) maintenance of major City streets, and (3) snow removal on neighborhood streets.

Communication

The aspects of City communication that had the highest levels of satisfaction, based upon the combined percentage of “very satisfied” and “satisfied” responses among residents who had an opinion, were: the availability of information about City programs and services (84%), the content of the City’s newsletter (84%), and the content of the City email program (79%).

Below are several links that include a variety of information contained in the 2019 Citizen Satisfaction Survey.

 

2019 Citizen Satisfaction Survey Presentation to City Council 6/10/2019
2019 Citizen Satisfaction Survey - Executive Summary
2019 Citizen Satisfaction Survey - Charts, Graphs and Benchmarking
2019 Citizen Satisfaction Survey - Final Report