Park & Recreation Program Refund Policy
Refund checks or household credit will be granted for the following reasons:
1. A 100% refund will be given to any registrant for a program that has insufficient registrations and must be canceled.
2. A 100% refund will be given to any registrant who is restricted from participating due to medical reasons (doctor’s note must be presented) as long as the request is made before the first class/meeting of the program. A prorated amount will be issued if the activity has already started.
3. For programs that are cancelled due to inclement weather, a prorated refund or household credit will only be given if a make-up date is not offered.
4. A 50% refund will be given to any registrant without reason, so long as the request is made at least 14 business days prior to the first day of the program. If the refund request is made less than 14 business days prior to the first day of the program, no refund will be issued.
Allow up to 14 days for the city to process and mail refund checks.